Dear Patients,
At Obalne lekarne Koper, we strive to provide equitable, appropriate, high-quality and safe pharmacy care based on trust and respect between patients and pharmacy healthcare professionals and associates.
If you are dissatisfied with any aspect of our services, we aim to resolve the issue immediately, at the place where it arose. If you are not satisfied with the additional explanations or measures taken and believe that your rights have been violated, you may submit a first request for the consideration of a violation of patients’ rights. This request may be submitted orally or in writing to the person responsible for receiving and handling complaints concerning violations of patients’ rights:
Katja Gombač Aver, MSc Pharm, Director
Kidričeva ulica 2, 6000 Koper – Capodistria
Telephone: 05 611 00 14, Monday to Friday, from 9:00 to 12:00.
Anonymous, offensive or late requests will not be considered by the responsible person. If no agreement is reached following the prescribed procedures, you may submit a request for a second consideration of the violation of patients’ rights to:
Commission of the Republic of Slovenia for the Protection of Patients’ Rights
Štefanova ulica 5, 1000 Ljubljana.
You may contact a patients’ rights advocate at any time for assistance in exercising your rights. The advocate provides advice and assistance concerning rights related to healthcare, health insurance and the provision of healthcare services, and offers free and confidential representation.
The patients’ rights advocate serving our area is:
Jožica Trošt Krušec, Master of Laws
Vojkovo nabrežje 4a, Koper (at the premises of the National Institute of Public Health, Koper)
Email: jozica.trost-krusec.ext@gov.si
Telephone: 041 667 501
Office hours for pre-arranged appointments at the Koper office are on Wednesdays from 9:00 to 17:00.
Appointments must be booked in advance by calling 05 663 0841. Appointments can be booked on working days, Monday to Friday, from 8:00 to 14:00.
Telephone consultation hours are:
- Tuesday: 7:00–12:00 and 14:00–21:30
- Wednesday: 17:00–21:30
- Thursday: 7:00–12:00
Telephone consultations can also be booked in advance for a specific time within the schedule by calling 05 663 0841. The advocate is unavailable for consultations outside the stated hours.
To implement the patient safety system at Obalne lekarne Koper, the institution has appointed a patient safety officer:
Žiga Mazi, MSc Pharm
He is responsible for monitoring and reporting safety alerts and preventable adverse events. These can be reported to the following email address: varnostni.incident@obalne-lekarne.si.
Your health is our priority.
Katja Gombač Aver, MSc Pharm
Director